Please read these Terms & Conditions carefully before registering or using the 11ph9 platform. By creating an account or placing a bet, you agree to be bound by these terms in full.
Last updated: May 2026 | Governing language: English
Summary: These Terms & Conditions ("Terms") govern your use of the 11ph9 website, mobile platform, and all associated services. 11ph9 is an online gaming platform operated for Filipino players under applicable Philippine gaming regulations. By accessing or using 11ph9, you confirm that you have read, understood, and agreed to these Terms.
These Terms & Conditions constitute a legally binding agreement between you ("the Player," "you," or "your") and 11ph9 ("the Company," "we," "us," or "our") governing your access to and use of the 11ph9 online gaming platform, including all games, features, promotions, and services offered therein.
By registering an account, logging in, making a deposit, or placing any wager on the 11ph9 platform, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must immediately cease using the 11ph9 platform and close your account.
These Terms apply in addition to any game-specific rules, bonus terms, or promotional conditions that may be published on the 11ph9 platform from time to time. In the event of any conflict between these Terms and any game-specific or promotional rules, these Terms shall prevail unless expressly stated otherwise.
To register and use the 11ph9 platform, you must satisfy all of the following eligibility requirements at all times:
Age Restriction: 11ph9 strictly prohibits access by persons under 21 years of age. We reserve the right to request proof of age at any time and to suspend or close any account where age verification cannot be satisfactorily completed.
Each player may hold only one (1) registered account on the 11ph9 platform. The creation of duplicate, multiple, or linked accounts by the same individual is strictly prohibited and may result in the forfeiture of all balances and permanent account closure.
When registering, you agree to provide accurate, current, and complete information, including your legal name, date of birth, Philippine mobile number, and any other information requested during the registration process. You are responsible for maintaining the accuracy of your account information and must update it promptly if any details change.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any one-time PINs (OTPs) sent to your registered mobile number. 11ph9 will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.
11ph9 reserves the right to conduct identity verification (KYC) procedures at any time, including before processing withdrawals. You agree to provide any documentation reasonably requested for this purpose, including a government-issued ID, proof of address, or proof of payment method ownership.
All financial transactions on the 11ph9 platform are conducted in Philippine Peso (PHP / ₱). The minimum deposit amount is ₱100. Minimum and maximum withdrawal amounts are as specified in the 11ph9 cashier section and may be updated from time to time.
11ph9 supports the following payment methods for deposits and withdrawals: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard. Availability of specific payment methods may vary and is subject to change without prior notice.
You may only deposit funds from payment accounts that are registered in your own name. Third-party deposits are strictly prohibited. 11ph9 reserves the right to reverse any deposit made from a payment account not belonging to the registered account holder and to withhold any winnings derived from such deposits pending investigation.
Withdrawal requests are subject to identity verification and compliance checks. 11ph9 reserves the right to delay or withhold withdrawals where there is reasonable suspicion of fraudulent activity, bonus abuse, or breach of these Terms. Withdrawals will be returned to the same payment method used for the original deposit where technically possible.
11ph9 does not charge fees on standard deposits or withdrawals; however, your payment provider may apply their own transaction fees, for which 11ph9 accepts no responsibility.
11ph9 may offer bonuses, free bets, cashback, and other promotional incentives to players from time to time. All bonuses and promotions are subject to specific terms and wagering requirements that will be published alongside each offer. By claiming any bonus, you agree to the applicable bonus terms.
General bonus conditions applicable to all 11ph9 promotions unless otherwise stated:
All games available on the 11ph9 platform are governed by their individual game rules, which are accessible within each game. By participating in any game, you agree to be bound by the applicable game rules in addition to these Terms.
11ph9 uses certified Random Number Generator (RNG) technology for all applicable games to ensure fair and unpredictable outcomes. Live dealer games are conducted by trained dealers in real time and are subject to the rules of the respective game variant.
In the event of a technical malfunction, disconnection, or system error during gameplay, 11ph9 reserves the right to void the affected round and return the wagered amount to the player's account. 11ph9 shall not be liable for any losses claimed to result from technical issues beyond our reasonable control.
Bets placed and accepted by the 11ph9 system are final. 11ph9 reserves the right to void any bet placed in error, at incorrect odds, or in circumstances where there is evidence of system manipulation or exploitation.
The following conduct is strictly prohibited on the 11ph9 platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:
All content on the 11ph9 platform — including but not limited to the 11ph9 brand name, logo, website design, game graphics, software, text, and promotional materials — is the exclusive intellectual property of 11ph9 or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 11ph9 platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the 11ph9 platform without prior written consent from 11ph9.
To the maximum extent permitted by applicable Philippine law, 11ph9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the 11ph9 platform, including but not limited to loss of winnings, loss of data, or loss of profits.
11ph9's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you into your 11ph9 account in the thirty (30) days immediately preceding the event giving rise to the claim.
The 11ph9 platform is provided on an "as is" and "as available" basis. We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access and use the platform at your own risk.
11ph9 is committed to promoting responsible gaming practices among all Filipino players. We recognize that gambling can become harmful for some individuals, and we provide tools to help players maintain control over their gaming activity.
The following responsible gaming tools are available to all 11ph9 account holders:
These tools are accessible from your account settings after login. If you wish to self-exclude or require assistance with responsible gaming, you may also contact our support team at [email protected].
11ph9 supports the responsible gaming guidelines established by PAGCOR for the protection of Filipino players. Gambling is strictly for adults aged 21 and above. If you believe you may have a gambling problem, we encourage you to seek help.
You may close your 11ph9 account at any time by contacting our support team. Upon closure, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to you via your registered payment method, subject to identity verification.
11ph9 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including where:
In cases of account closure due to breach of these Terms, 11ph9 reserves the right to forfeit any remaining balance and withhold pending withdrawals pending investigation.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.
Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute with 11ph9 through our internal complaints process by contacting our support team at [email protected]. 11ph9 will endeavour to resolve all complaints within fourteen (14) business days of receipt.
11ph9 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered players via the email address or mobile number on file, or by displaying a prominent notice on the 11ph9 platform.
Your continued use of the 11ph9 platform following the publication of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and close your account before the effective date of the changes.
The date of the most recent revision is displayed at the top of this page. We recommend that you review these Terms periodically to stay informed of any updates.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the 11ph9 support team through the following channel:
Email: [email protected]
Live Chat: Available 24/7 via your 11ph9 account dashboard.
By continuing to use the 11ph9 platform, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.
What you can always expect from us
Every game on 11ph9 uses certified RNG technology. Outcomes are random, audited, and cannot be manipulated — by us or anyone else.
No hidden fees on standard transactions. Your winnings go back to the same GCash or bank account you deposited from, processed promptly.
11ph9 enforces a strict one-account policy to keep the platform fair for everyone. Duplicate accounts are detected and closed immediately.
Every 11ph9 promotion comes with straightforward wagering requirements. No impossible conditions buried in fine print — just honest offers.
Deposit limits, session reminders, cooling-off periods, and self-exclusion are all built into your 11ph9 account — accessible anytime.
Questions about these Terms or your account? Our Filipino-friendly support team is available around the clock via live chat to help you out.
Now that you know how 11ph9 works, join over 500,000 Filipino players enjoying bingo, slots, live casino, and sports betting — with GCash deposits and 24/7 support.
21+ Must be 21 or older to register. Play responsibly.