11ph9 Privacy Policy

1. Introduction

11ph9 ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform at 11ph9.net. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This policy applies to all users of the 11ph9 website, mobile platform, and any related services, promotions, or communications. By registering an account or continuing to use the 11ph9 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

11ph9 operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are committed to upholding the rights of Filipino data subjects as defined under this law.

2. Personal Data We Collect

11ph9 collects personal data through various means, including account registration, identity verification, gameplay activity, financial transactions, and communications with our support team. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., Philippine passport, SSS, UMID, driver's licence).
• Contact Data: Philippine mobile number, email address, and residential address.
• Financial Data: GCash account details, bank account information (BPI, BDO, Metrobank), card details (Visa, Mastercard), deposit and withdrawal history, and transaction records.
• Account Data: Username, encrypted password, account preferences, bonus history, and responsible gaming settings.
• Gameplay Data: Game history, bet amounts, win/loss records, session duration, and game preferences.
• Technical Data: IP address, device type, browser type and version, operating system, and cookies or similar tracking identifiers.
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

We collect only the minimum personal data necessary for the purposes described in this policy. Where data collection is optional, we will make this clear at the point of collection.

3. How We Use Your Personal Data

11ph9 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 11ph9 player account, including processing your registration and verifying your identity.
• Service Delivery: To provide access to our games, process deposits and withdrawals, and deliver the core features of the 11ph9 platform.
• Identity Verification (KYC): To verify your age (21+), identity, and payment method ownership in compliance with applicable Philippine gaming regulations and anti-money laundering requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other prohibited conduct on the platform.
• Regulatory Compliance: To fulfil our obligations under Philippine law, including reporting requirements under the Anti-Money Laundering Act (AMLA) and applicable PAGCOR regulations.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support channels.
• Responsible Gaming: To monitor gameplay patterns and enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, improve our games and services, and personalise your experience on the 11ph9 platform.

4. Legal Basis for Processing

11ph9 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate your 11ph9 account and deliver our gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including KYC, AML, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

11ph9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only where necessary and lawful:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, to process your financial transactions securely.
• Identity Verification Providers: Third-party KYC service providers who assist us in verifying your identity and age.
• Game Software Providers: Licensed game developers whose software powers the games available on the 11ph9 platform, to the extent necessary for gameplay functionality.
• Regulatory Authorities: PAGCOR and other competent Philippine government authorities, where we are legally required to disclose information.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by court order, subpoena, or applicable law.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.

All third parties with whom we share personal data are required to handle it in accordance with applicable data protection laws and our contractual requirements. We do not permit third-party service providers to use your data for their own purposes.

6. Data Retention

11ph9 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained until you withdraw consent or for three (3) years from the date of last interaction, whichever is earlier.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

7. Cookies & Tracking Technologies

11ph9 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use our services.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These cannot be disabled as they are required for account login, session management, and security.
• Performance Cookies: Collect anonymised data about how players use the 11ph9 platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 11ph9 platform.

8. Data Security

11ph9 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the 11ph9 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• 24/7 monitoring of our systems for suspicious activity and potential security incidents.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission (NPC) of the Philippines in accordance with our legal obligations.

9. Your Data Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 11ph9:

• Right to be Informed: The right to know what personal data we collect and how we use it — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Children's Privacy

The 11ph9 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from persons under 21 years of age.

If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, forfeit any balance, and delete the personal data in question. If you believe a minor has registered on the 11ph9 platform, please contact us immediately at [email protected].

11. International Data Transfers

11ph9 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or game software developers — we ensure that such transfers are conducted in compliance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your data.

Such safeguards may include contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law, or reliance on the recipient's certification under a recognised data protection framework.

12. Updates to This Privacy Policy

11ph9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via their registered email address or mobile number, or by displaying a prominent notice on the 11ph9 platform.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the 11ph9 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 11ph9, please contact our Data Protection Officer through the following channel:

Email: [email protected]

Live Chat: Available 24/7 via your 11ph9 account dashboard.

By continuing to use the 11ph9 platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.